Error Retrieving Information From Server DF-PPA-10

Error Retrieving Information From Server DF-PPA-10

Here we can see “Error Retrieving Information From Server DF-PPA-10

If you’ve got the DF-PPA-10 error, then this guide should be ready to assist you in resolving the matter. The error, usually accompanied by the message ‘Error Retrieving Information From Server,’ is typically associated with billing verification. Below, we’ve two methods for resolving any biometric identification problems, and one method will work for people who have already confirmed their identity and address.

Method 1: Verify Identity

The most common reason for the message DF-PPA-10 error message is thanks to an account suspension. During this case, the message is displayed because your Google Play account or Google Wallet has been temporarily suspended for safety reasons.

There are many reasons why this might happen, but it’s usually associated with big transactions within apps from your mobile or tablet. to guard your safety, you’ll get to verify your identity during this case. Follow the steps below to verify your identity.

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If you’re within the UK/US:

  1. Sign into
  2. Click the settings icon within the top right corner.
  3. Click the blue ‘verify’ button within the ‘Verify identity’ button.
  4. Enter the required personal details and click on verify your identity

If you’re from outside the UK/US (EU):

  1. Visit
  2. Attach the specified legal documents
  3. Ensure the documents attached to match the name and birth date provided on your Google account
  4. Click submit
  5. This process can take up to 48 hours to finish. 

Method 2: Correct Home & Billing Address

If the DF-PPA-10 error remains unresolved, you’ll get to correct your home & billing address. If you’re employing a gifted prepaid MasterCard as a payment option, you want to change your home and billing address to the address issued with the cardboard.

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To change your home & billing address, follow the steps below:

  1. Sign into
  2. Click the settings icon within the top right corner.
  3. Under the address, section clicks the blue ‘edit’ button.
  4. Adjust your address to the billing address used on your payment method
  5. Save your new address.
  6. Next, click ‘payment methods’ on the tab on the left side of the screen.
  7. Find the payment method you’d wish to edit
  8. Click the ‘edit button.
  9. Click the ‘billing address’ button and click on add new address.
  10. Add a replacement address and save your changes.
  11. If your payment option can’t be edited, remove it and re-add it with the right billing address.

Method 3: Remove Updates from Google Play Store Application

If neither of the two methods above has provided an answer for the DF-PPA-10 error, you’ll try removing updates from the Google Play Store app on your smartphone or tablet. This will resolve the difficulty in some cases, but only the opposite methods can’t be used. Here is the way to remove updates from the Google Play Store:

First, disable auto-updates:

  1. Open the Google Play Store app
  2. Tap the menu icon on the highest left of the screen
  3. Scroll down and tap settings
  4. Tap the ‘auto-update apps’ option and choose ‘Do not auto-update apps
  5. Now, uninstall previous updates.
  6. Tap Settings on your affected device
  7. Tap ‘apps’
  8. Search for and open Google Play Store
  9. Tap ‘storage’
  10. Tap’ clear data’ and ‘clear cache.’
  11. Go back, then tap ‘force stop.’
  12. Repeat steps 1-6 with the ‘download manager’ app.

Hopefully, one of these methods can assist you in resolving DF-PPA-10 once and for all.

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